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Showing posts with the label #Hold Time #Queue #Waiting Time #Fake It Nepal #Bank #Customer Care #Call Center

120 Minutes Of Tussle Customer Served By Right Call Centre Agent Of Bank But Forgets What He Called For

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18,Jan By Fake It Nepal Kathmandu:  Bhul Bahadur after struggling for 2 hours was connected to the right customer representative of the bank, however his motive remained incomplete as he forgot for what he called for. “Customer care representative at the other end was frequently asking me, how can I help you sir? I was trying to recall, but nothing came to mind. Not to show the bank call center person I am a fool, just asked what is the last date update KYC with bank account,” said Bhul Bahadur while speaking to one his colleague at office. “ If it takes 2 hours to get my call handled by right customer care agent, I shall even forget my wife’s name during that era. [Censored]Yaad huncha k kaam le phone garya thye bhanera ” said Bhul Bahadur . While sharing his customer care experience with his colleague, he said, “Early around 10 AM I called them, heard I am in the queue. Then I went for shower keeping my phone in hands free, then ate breakfast, replied all my pend...