Bank staff follows customer to home for opening saving account, demands home visit charges

An employee at a leading commercial bank in Kathmandu ended up in the customer’s house after he found a man talking about not having a bank account. The Kathmandu-based customer, who also was excellent at bargaining, did not realise that his negotiation with the bank staff lasted for over two hours on the entire route from the branch located in Kamaladi to his house located at Balkot, Bhaktapur. As soon as they entered the house, the bank staff demanded visiting fees from him, which reportedly upset the customer.

The bank staff, who has bagged various awards in the past for being an ambitious employee, did not budge and followed the customer all the way to Balkot in the local bus. On the other hand, the customer did not agree to open bank account at the offered interest rate and kept on insisting to increase interest rate on during the bus journey.

The customer, accompanied by his wife, refused to pay attention to her advice as she tried to convince him to let go off opening a bank account. “I am a devoted bargainer myself. Despite my frequent appeals, they continued negotiating. Everyone in the local bus spotted argue for two hours over a matter of interest of 1%. It was so embarrassing!” she said.

When the three reached home, the staff immediately demanded Rs 1000 as visiting charges for travelling all the way to Balkot from Kamaladi. “Nobody from my branch has ever travelled so much to convince one customer. This is exactly the kind of never-give-up attitude that you require to become an ambitious banker,” he said.

The staff initially stated that he is planning to participate in upcoming season of reality show Himalaya Roadies to be aired on Himalaya TV for his tough attitude. However, he then abstained from doing so because he didn’t believe that he was a loser.